My Apple Account is disabled

My Apple ID is disabled in App Store


[Re-Titled by Moderator]

iPhone XS, iOS 18

Posted on Jan 5, 2025 5:38 AM

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Question marked as Top-ranking reply

Posted on Jan 5, 2025 6:02 AM

There are multiple reasons for an account to be disabled, and the advice provided by SravanKrA does not correspond to the message you report. You also make no mention of Activation Lock. This is the information you need:


If a message says 'Your Media & Purchases account has been disabled' - Apple Support or "You cannot login because your account has been locked”, this is not something anybody on this forum can resolve for you. You might be able to request reactivation by tapping Continue right from the alert. If that does not work, tap or click on this link and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


or for additional telephone contacts refer to: Contact Apple for support and service - Apple Support





2 replies
Question marked as Top-ranking reply

Jan 5, 2025 6:02 AM in response to matesh50

There are multiple reasons for an account to be disabled, and the advice provided by SravanKrA does not correspond to the message you report. You also make no mention of Activation Lock. This is the information you need:


If a message says 'Your Media & Purchases account has been disabled' - Apple Support or "You cannot login because your account has been locked”, this is not something anybody on this forum can resolve for you. You might be able to request reactivation by tapping Continue right from the alert. If that does not work, tap or click on this link and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


or for additional telephone contacts refer to: Contact Apple for support and service - Apple Support





Jan 5, 2025 5:42 AM in response to matesh50

If you do not remember the Apple ID Password then follow the steps given in this Apple Article -> If you forgot your Apple ID password - Apple Support


If you do not remember the Apple ID then follow the steps given in this Apple Article -> If you forgot your Apple ID - Apple Support



If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Learn how to remove a device from a previous owner's account.


If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.




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My Apple Account is disabled

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