Face Recognition Issue on iPhone 13 mini

My iPhone 13 mini has stopped doing face recognition. Tried resetting it with no success.


[Re-Titled by Moderator]

iPhone 13 mini, iOS 18

Posted on Jan 5, 2025 4:18 PM

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Question marked as Top-ranking reply

Posted on Jan 5, 2025 4:21 PM

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


1 reply
Question marked as Top-ranking reply

Jan 5, 2025 4:21 PM in response to Stewpotfromwa

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


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Face Recognition Issue on iPhone 13 mini

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