Unable to make purchases using my Apple Account

I can’t



[Edited by Moderator]

iPhone 16, iOS 18

Posted on Jan 6, 2025 5:13 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 6, 2025 6:25 AM

Ironically, Apple doesn’t actually provide a way to contact “iTunes Store Support” on its support pages ➔ Contact - Official Apple Support or https://getsupport.apple.com/


On the Contact page:

Select “More products”

Select “iTunes Store”

Select “Other iTunes Store Topics”

Scroll down to “Or, tell us in your own words”, and enter “Your purchase could not be completed”.

This takes you to "Your credit card was declined"

See if adding a working credit or debit card is what it wants. If you have already entered one, check and make sure there is no error message in red next to it. If there isn’t, scroll down and tap “Contact”. Alternatively given Apple a telephone call. This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support For some countries look under “Other” listing at the end of each region. Not every country has telephone support.


2 replies
Question marked as Top-ranking reply

Jan 6, 2025 6:25 AM in response to Mbo46

Ironically, Apple doesn’t actually provide a way to contact “iTunes Store Support” on its support pages ➔ Contact - Official Apple Support or https://getsupport.apple.com/


On the Contact page:

Select “More products”

Select “iTunes Store”

Select “Other iTunes Store Topics”

Scroll down to “Or, tell us in your own words”, and enter “Your purchase could not be completed”.

This takes you to "Your credit card was declined"

See if adding a working credit or debit card is what it wants. If you have already entered one, check and make sure there is no error message in red next to it. If there isn’t, scroll down and tap “Contact”. Alternatively given Apple a telephone call. This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support For some countries look under “Other” listing at the end of each region. Not every country has telephone support.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to make purchases using my Apple Account

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.