iPhone X not charging while powered on

My iphone X is not charging, At first it used to not charge but did when i applied a little force to the wire while plugging but now it is not completely charging . I have changed the plugs and wire and nothing is working also cleaned the port

Now it only charges while powered off what should i do?


[Re-Titled by Moderator]

Posted on Jan 8, 2025 11:26 AM

Reply
2 replies

Jan 8, 2025 11:46 AM in response to CarolSohail

what should i do?


Check the Maximum Capacity of your battery.

Settings > Battery > Battery Health & Charging > Maximum Capacity


What is it? Anything near 80% and the battery needs to be replaced at the Apple Store or an authorized Apple Service shop. The shop might also find other issues that will need to be addressed.


If the Maximum Capacity is 85% or higher, the battery is starting to run out of steam, but there may be other issues with the phone that will need attention at the Apple Store or authorized Apple service shop.


Genius Bar Reservation and Apple Support Options - Apple


If required repairs are extensive......and expensive......as they may be......the money might be better spent on a new phone. The iPhone X cannot run iOS 17 or iOS 18, so you are falling significantly behind. And, it appears as if there will be no more security updates for iOS 16, which is what your iPhone X is running.


But, your call on that.



Jan 8, 2025 11:42 AM in response to CarolSohail

Are you using the original power cable that came with the iPhone?


Also please take a look at the following article ⇢

If your iPhone or iPod touch won't charge - Apple Support


If the above doesn't help, please make a reservation at your nearest Apple Store or Apple Authorized Retailer for evaluation and possibly service. Great point by Bob, if you haven't replaced your iPhone battery at least once yet, then you are overdue for a battery replacement. Your iPhone may also be failing and due for an upgrade.


Genius Bar Reservation and Apple Support Options - Apple

 

Find Locations

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone X not charging while powered on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.