iPhone keeps saying Apple Account is not active
Please my mom’s phone keeps saying Apple ID not active
[Edited by Moderator]
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If you see the message below, or similar "inactive" messages:
- "Inactive" Apple ID/Account
- "Verification Failed. This Apple ID is not active."
If you see an alert with a Request Access button, you might be able to request access to your account by tapping Request Access. If that does not work, this link —> https://getsupport.apple.com/?PGF=PGF63005&category_id=SC0245&symptom_id=23626 is the most direct way (versus “Contact - Official Apple Support”) to get to the people helping you with this,
or by telephone at one of the numbers in this support article --> Contact Apple for support and service - Apple Support
If you have not used the account in a long time, note:
VII. B "In addition, Apple may terminate your Account upon 30 days’ prior notice via email to the address associated with your Account if (a) your Account has been inactive for one (1) year"
If you intentionally deactivated it, read the section "Can I reactivate my account?" in this support article --> How to deactivate your Apple Account - Apple Support