Did a full DFU restore but still have a black screen.

I've done a. restore twice now using DFU mode but still don't get anything on the screen. You can see it light up when I turn mbp on but it's just a blank black screen. Should I give up hope that it's a software issue? I've tried all the suggestions on here for a "black screen" but I'm not having any luck.

Posted on Jan 9, 2025 8:53 AM

Reply

Similar questions

3 replies

Jan 9, 2025 10:38 AM in response to recrum40


You can plug in an external monitor and compare your results...



In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

Contact Apple for support and service - Apple Support




Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support




Jan 9, 2025 8:39 PM in response to recrum40

Sounds like it will most likely be a defective built-in Display Assembly that will need to be repaired (could possibly be a bad Logic Board, but less likely given the behavior you described).


If this happens to be a 2016-2020 Intel Mac with USB-C ports, then I don't recommend spending any money on repairs for multiple reasons. I think the money that would be spent on repairs is better put towards a new laptop.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Did a full DFU restore but still have a black screen.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.