Apple Pay doesn’t allow me to add a card to wallet

Question

Level 1

4 points

Apple Pay doesn’t allow me to add a card to wallet

I have tried everything, updated phone and my wallet app doesn’t allow me to add Apple Pay. What do I do wrong? Phone is up to date. iPhone 16 pro

iPhone SE

Posted on Jan 9, 2025 4:41 PM

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Answer 1

Jan 9, 2025 5:01 PM in response to sias288

There are several possible reasons you might be experiencing issues. So let’s start with a few basic steps. I’ve added links to support articles that may offer solutions to issues you might encounter.

Are you in a country or region that supports Apple Pay?

Countries and regions that support Apple Pay - Apple Support

Does your financial institution support Apple Pay?

Apple Pay participating banks in Asia/Pacific, Africa, Europe Latin America, Middle East and United States - Apple Support

Confirm your region is set correctly.

Change the language and region on iPhone - Apple Support

Change your Apple ID country or region

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Answer 2

sias288 Author

Level 1

4 points

Jan 10, 2025 5:06 PM in response to Jeff Donald

I changed the region back to the US and not Thailand and it worked. Thank you Jeff. You were a great help!

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Answer 3

Jan 9, 2025 4:48 PM in response to sias288

What’s the exact error message you receive when trying to add a card.

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Answer 4

sias288 Author

Level 1

4 points

Jan 9, 2025 5:20 PM in response to Jeff Donald

The phone was purchased in the US over Christmas, bank account is US. So region is set in US. If I change that I’m afraid it will cancel all my accounts/ subscriptions. We are based in Thailand and tried to set up Apple Pay in Thailand.

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