Hi I’ve had an iCloud that was subscribed to iTunes. 2 years ago I’ve unsubscribed and deleted that iCloud but to this day I still get charged R69.99 every month on my bank account and I do not remember the login from that iCloud. What do I do?
[Re-Titled by Moderator]
Did you cancel the subscription? Read If you want to cancel a subscription from Apple - Apple Support
You will have to do that from the account in which it was made. This article tells you the various ways you can try to discover your forgotten Apple ID --> If you forgot your Apple Account primary email address or phone number - Apple Support Typically an Apple ID is an email address you have used. If you are currently using a mobile device that is logged into your account, go to Settings and tap your name at the top. Look in Keychain, and in a browser's security settings if you use it to automatically sign into Apple when using a browser.
This article outlines what to do If you forgot your Apple ID password --> If you forgot your Apple Account password - Apple Support
or go directly to this link --> http://iforgot.apple.com/
If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple Account password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. More detail in —> Activation Lockout Issues - Apple Community
If you still need help this page provides country-specific Apple Support contact information ➞ Contact Apple for support and service - Apple Support Choose your various options until you find one that gets a chat or phone call
Did you cancel the subscription? Read If you want to cancel a subscription from Apple - Apple Support
You will have to do that from the account in which it was made. This article tells you the various ways you can try to discover your forgotten Apple ID --> If you forgot your Apple Account primary email address or phone number - Apple Support Typically an Apple ID is an email address you have used. If you are currently using a mobile device that is logged into your account, go to Settings and tap your name at the top. Look in Keychain, and in a browser's security settings if you use it to automatically sign into Apple when using a browser.
This article outlines what to do If you forgot your Apple ID password --> If you forgot your Apple Account password - Apple Support
or go directly to this link --> http://iforgot.apple.com/
If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple Account password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. More detail in —> Activation Lockout Issues - Apple Community
If you still need help this page provides country-specific Apple Support contact information ➞ Contact Apple for support and service - Apple Support Choose your various options until you find one that gets a chat or phone call
Why am I still being charged after unsubscribing iCloud?
