hello
my brother gave me is old ipad i have been able to reset but to activate it it's lock with a activation lock
the email associated with this ipad is an email that is no longer used
how can bypass this ?
when i speak with apple they said the mail does not exist
what can i do ?
Thanks
[Re-Titled by Moderator]
iPad (3rd generation)
There is no bypass and that is by design. If there was a way to bypass Activation Lock, then any thief could do that to make any device usable that they have stolen. What your brother will need to do is provide the original purchase receipt from Apple or Authorized Apple Seller to have the Activation Lock removed.
There is no bypass and that is by design. If there was a way to bypass Activation Lock, then any thief could do that to make any device usable that they have stolen. What your brother will need to do is provide the original purchase receipt from Apple or Authorized Apple Seller to have the Activation Lock removed.
It doesn't matter that the email account isn't used anymore. All he need is to know what it is and what the password is.
Get him to use the steps in this support article to remove his personal information from the iPad. --> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
Failing being able to get the account information he will have to use the activation lock removal request provided by MacJim ID.
That will happen when a user deletes their Apple ID and does not remove it from their device first as detailed in the Support Article:
If you forget to sign out, you might not be able to use your device when your account is deleted.
How to delete your Apple Account - Apple Support
The solution is to follow the steps provided to remove the Activation Lock and it will require documentation proving ownership.
The account was either deleted by him or by Apple (which they might do if it isn't used in a long time, or they delete it for other reasons). In that case, again, the solution is to request a reset.
To me it is now sounding like he was using an iCloud address as his Apple ID which is a mistake.
we have the mail but not the password
when i speak with apple they said the mail doesn't exist:-(
Thanks
How can I remove Activation Lock on iPad?
