What to do when the apple id is hacked and the phone is transferred to the missing one. The phone box and receipts are available, a contact has been left in the phone message and a ransom is being demanded for unlocking. What to do?
[Re-Titled By Moderator]
It sounds like you fell for the scam of logging out of your iCloud account and logging the phone into someone else's. Where they then immediately change the password and demand a ransom to give you the new password. And there's no guarantee even if you paid whatever they want that they'd give you a working password, or any at all.
Since you have the original Apple receipt, take both your phone and the receipt to an Apple Store. Explain the situation and ask them to release the phone from the crook's account.
It sounds like you fell for the scam of logging out of your iCloud account and logging the phone into someone else's. Where they then immediately change the password and demand a ransom to give you the new password. And there's no guarantee even if you paid whatever they want that they'd give you a working password, or any at all.
Since you have the original Apple receipt, take both your phone and the receipt to an Apple Store. Explain the situation and ask them to release the phone from the crook's account.
Your phone and Apple ID was not hacked.
Unfortunately, you received a scam message that tricked you into providing your Apple ID and Password to criminals, who are now trying to extort money from you.
There is absolutely no guarantee that you will regain access to your phone if you pay the ransom. Instead, it is much more likely that the criminals will demand even more money from you.
You need to notify any banks or credit card companies that you had stored on your phone to avoid unauthorized use of your financial information.
Personally, my opinion would be that you will never regain access to the phone, so you should treat it as if it was lost or stolen. Notify the police. Ask Apple to void the information on your phone.
Set up a new Apple ID and Password on your replacement phone and do not respond to any messages that ask you to provide personal information.
I have offered my opinion. Other users may have other advice, so you might want to wait for more responses.
If you think your Apple account was compromised see this support article: If you think your Apple Account has been compromised - Apple Support
The problem also lies in the fact that I am from Belarus, and due to political circumstances, apple's off-site partners have left the country. I'm trying to find out on the support site how to write to support on this issue, but nothing comes out. Can you tell me what to do in this situation?
Go to the Belarus Apple site.
See if the Contact information there can lead you to someone who can help.
How do I deal with my compromised Apple Account?
