Copy Files Often Receive error code -50

I have an external drive that is in fine working order. In fact 2 of these drives. I copy to them often without issues. But any time I try to do large amounts of files or large amounts of data I will often receive the error which seems like a memory issue with MacOs. This happens on either drive. Both are in fine working order as there is no hardware matter.


The operation can’t be completed because an unexpected error occurred (error code -50).


What is the issue? It seems like a human readable message with context would be a lot better than "PC Load Letter what does that mean?" Sort of error.


What do you recommend other than throwing away these costly drives or my computer?


MacBook is about a week old


MacBook Pro 14″, macOS 15.2

Posted on Jan 10, 2025 8:29 PM

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Posted on Jan 11, 2025 3:30 PM

There wasn't a parameter being used. It was simply drag and drop with the finder UI.


This is further evidenced to be a bug because I can use the terminal EVERY TIME without this matter


The error regarding a parameter would be a software bug in Apples side because they are creating parameters not me. Every thing I am doing is a drag and drop.


This is incredibly time consuming for people especially if they rely on the Finder UI because they have to then go in an undo the resumable copy settings after all the problems. I would guess that about 50 percent of the time I can reproduce this issue.


BUG


In fact windows & linux have been most reliable with copying using the UI and macbook is about as useless as wings on a donkey

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Jan 11, 2025 3:30 PM in response to leroydouglas

There wasn't a parameter being used. It was simply drag and drop with the finder UI.


This is further evidenced to be a bug because I can use the terminal EVERY TIME without this matter


The error regarding a parameter would be a software bug in Apples side because they are creating parameters not me. Every thing I am doing is a drag and drop.


This is incredibly time consuming for people especially if they rely on the Finder UI because they have to then go in an undo the resumable copy settings after all the problems. I would guess that about 50 percent of the time I can reproduce this issue.


BUG


In fact windows & linux have been most reliable with copying using the UI and macbook is about as useless as wings on a donkey

Jan 11, 2025 5:42 PM in response to rayborbon

NTFS is installed. And kernel crashes are arising in NTFS. Remove that, and test again. Most likely culprit is the add-on NTFS, or maybe the FUSE if that’s involved here. But NTFS is crashing.


Less likely given the NTFS crashes, but still possible, I’ll presume have already tried connecting directly, and confirmed that the hub and related cabling is not introducing issues. I’ll also assume the Adobe Finder extension was removed and more testing run, as well. Same for the FUSE, particularly if that is involved in the storage transfer.


That Mac is somewhat tight on memory, too.

Jan 11, 2025 9:18 AM in response to rayborbon

rayborbon wrote:

I have an external drive

The operation can’t be completed because an unexpected error occurred (error code -50).

What do you recommend other than throwing away these costly drives or my computer?




formatted how...?


" large amounts of files or large amounts of data".... this relative statement does not quantify the "amount"?


Did you try moving a lesser amount of data at a time if that is the issue(?)




"external drive that is in fine working order..."

if this is only one drive— I would be tempted to run the Disk First Aid and see if it sorts the issue

How to repair a Mac disk with Disk Utility - Apple Support




Jan 11, 2025 3:58 PM in response to rayborbon

rayborbon wrote:

It's obviously a bug with underlying use of Finder not the drive configuration since I can reliably use terminal to copy. Therefore all that advice about troubleshooting drives and posting their configuration is a waste of time and energy

I didn't start using software and operating systems last week


Yes, you’ve stated that, as well as your conclusion.


This might well be Finder, as you have stated.


Or it might well be something else.


Something you’re unfamiliar with, or had discounted.


Please post the EtreCheck data, and please post some details of the volume format and hardware involved.


Or, given you already have your diagnosis and conclusion, that makes further discussions and diagnostics and other considerations pointless, and you’ll want to return the Mac, or take whatever other steps upu deem appropriate.

Jan 11, 2025 3:35 PM in response to rayborbon

If you want folks here to look at the Mac configuration, please download and run (free) EtreCheck, and when the run completes share the report to the clipboard. Then open a new reply here, and press the additional-text button that looks like a printed page to get a text input box big enough to paste the hardware and software configuration report here, and paste and post that report here.


Some info on the volume format involved (NTFS or whatever), as well as the external devices and its connection path, would be useful, too.


Also whether the external storage devices are used for exchanging files with another system on the local network, or another system connected elsewhere.


Or you can return this Mac within 14 days for a full refund if purchased from Apple, and can then use Linux, Windows, one of the BSDs, illumos, or whatever other dine operating system better meets your requirements.

Jan 13, 2025 12:41 PM in response to rayborbon

Third-party add-on apps with crashing bugs, and having no backups of important data, can both be problems; you are quite correct, there.


I'll presume you've checked for updates from the third-party developer Beijing Elinasoft Technologies given the NTFS crashes, and reported the issue to them.


As alternatives pending a fix for that NTFS app from the third-party vendor, the built-in Apple NTFS reader support, or the Paragon NTFS third-party app, or configuring SMB services for local-network file transfers, or maybe using Windows or a Windows guest. There may be other appropriate alternatives for the particular file-transfer requirements here, as well.

Jan 13, 2025 4:29 PM in response to MrHoffman

If a third party add on is the culprit, remember I was using apple software. Also remember that cp commands works flawlessly. This is not a memory issue, not an ntfs drive matter, not a third party add on issue, it's a bug somewhere under the hood of finder. I wouldn't even be convinced it was a driver issue given the solid workaround.


I spent more than 2 decades working as a tester and developer. My hunch is usually correct with this much evidence.

Jan 11, 2025 3:50 PM in response to MrHoffman

It's obviously a bug with underlying use of Finder not the drive configuration since I can reliably use terminal to copy. Therefore all that advice about troubleshooting drives and posting their configuration is a waste of time and energy


I didn't start using software and operating systems last week and if I was to go to that length in order to provide useless information I should get paid. Someone should test the software thoroughly before it goes public

Jan 11, 2025 10:14 AM in response to leroydouglas

I have already discovered that useless information online.


There were no user parameters as I just used the graphical user interface which came with the operating system. It's called Finder


Anyway, all of the usual troubleshooting steps are not solving this. And since we have an error that doesn't match up with anything that I am doing that error is pointless and useless.


What's more, is that this experience leaves the file system in a state where the user cannot use some of the files that have landed in the destination during the copy. You essentially end up in a resumable copy state. That's fancy but it gets worse from here. At this point you would think a simple resume would make some incremental progress. However it immediately has an other error of the same type. Meanwhile I can continue copying other files without error.


Once I clear the resumable copy flags I can continue copying but if you have a significant number of directories to copy this can be a huge effort to overcome. It's obvious that the copy on the operating system has some holes in it's robustness. Instead of resuming an entire operation it should be easier to incrementally achieve this without having to copy and paste all kinds of directory structures into a termal window after setting flags on folders.


I don't know who came up with this experience but it's about the worst you can ask for.

Jan 11, 2025 4:15 PM in response to MrHoffman

I am going to provide some video next. If someone works for Apple and wants to tell me how we can get them some verbose logging or other sort of information on the system related to my software that is fine.


But since the hard drives work on every other system I previously mentioned and now mentioning also my phone, a third operating system named Android, it is obviously an Apple matter.


Since I just captured footage of this problem a couple of times in short order it will give insight to how bad this experience is , to some degree, as well as how easy it is to reproduce. I am not going to display how I overcome the directory or folder being in a peristent state of "resumable copy" because that is clearly documented elsewhere.


I should be able to make a video and post it on Youtube within an hour or two.

Jan 11, 2025 5:51 PM in response to MrHoffman

Wrong - Either MacOs Supports it or it doesnt' And it is a read operation on NTFS to a write on ExFat.


This isn't a test. This is a real live issue. I am not going to format and lose 3tb of data. Is that a joke?


Copying less than 15gb of data is going to put it tight on memory? Is this another joke? I have had it repro copying less than 1gb of data


This is all speculative and worth ignoring. Just like most of the previous comments. Especially since the error doesn't indicate any of your speculation as a root cause.


It is an error on parameters. Which is a bug in something.

Jan 13, 2025 12:18 PM in response to rayborbon

I managed to get everything off the disk by now. But it looks like during the saga my operating system crashed.


Apple should really get to work on fixing the experience in several ways


1. Resumable copy if it isn't achievable then disable it on a disk or disks and present some documentation for other options and troubleshooting.

2. The actual underlying reason for that error should be presented. If Apple creates a parameter internally that is implicit it could present more information about the bad parameters in case the user can help themselves if possible. If for example it can't read something on source just say that. It it has a permission issue say that. If it has a driver issue present that.

3. Assuming my unexpected system restart was an os crash I should be presented with an Option to send info to Apple anonymously. Again not certain that was why system restarted but it did so without user input or acknowledgement.



Super bad experience I have read others report symptoms. Most likely they get frustrated and work around and never fully report.

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Copy Files Often Receive error code -50

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