Trouble downloading zip file

Hi, I'm struggling to download a 24.5GB zip file from Wetransfer. The file downloads fine, but when Mac comes to decompress it I get an error message saying 'decompression failed'. They when I try and unzip it, I get another error message saying 'unable to expand xxxxxxx into downloads (Error - 1 - no such process.)


The thing is the file unzips ok from the sender's side, I have half a TB of space on my computer so it's not a space issue. The only thing I can think is if it's a compatibility issue from Windows to Mac?


Any help would be greatly appreciated.


Andy

MacBook Pro 15″, macOS 14.7

Posted on Jan 11, 2025 2:04 AM

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5 replies

Jan 11, 2025 8:18 AM in response to Pandy3000

There are several possible issues here.


First of all, that is way too big for a standard zip file. Zip is a horrible, ancient format. It doesn't support anything larger than 4 GB. There have been many, many different variants of the Zip format to handle the many different limitations of the original. This 24.5GB file must be using one of those variants. And it may be one that the Mac doesn't support.


Also, the whole concept of "storage" on the Mac has been thoroughly trashed over the past few years. So when someone comes along and says they have a problem, but they have half a TB of space on their computer, that statement can be completely discounted. It has no meaning of any kind. Are you saying that you have a 500 GB drive? Or are you saying that you have 500 GB of available storage? Or are you saying that you have 500 GB of free storage? No way for us to tell on this end. You might not be able to tell on your end either.


If you use Disk Utility, with default settings, and click on your "Macintosh HD" volume. It will tell you how much actual "free" storage you have. There are a couple of command-line tools that will also tell you how much free storage you have. But anything else you see is blatantly lying to you. Your "available" storage is an absolute fantasy.


Assuming you actually do have enough free storage to unzip that file, you can try to unzip it on the command line with the "unzip" utility. Failing that, you can try downloading a 3rd party unzip tool such as unarchiver. 3rd party tools may have better support for obscure PC ZIP variants. However, you should probably delete any such 3rd party tool after you extract the file. Zip files are a primary mechanism for software downloads and installation. 3rd party unzipping tools are one of the best ways to corrupt the apps that you download. Just because some tool supports crazy PC zip variants doesn't mean that it supports standard Mac zip files.

Jan 11, 2025 9:03 AM in response to Pandy3000

Pandy3000 wrote:

Thanks for your help everyone. I got them to resend it and for some reason it worked that time. So no closer to figuring out what happened, but appreciate your advice.

Then that strongly suggests that you were actually out of free storage. That's the standard "out of storage" pattern of events. I recommend you investigate your storage more closely. It's probably the #1 problem people have these days. Unfortunately, you can't use system tools to help. They will actively work against and gaslight you.


You'll need to find a 3rd party tool that can show you your storage usage per folder. Hopefully you can find where the problem is being created. Then you'll have to fix the actual problem. Merely trying to delete offending files will NOT fix it! You have to find out why they are being created and correct that problem.


Good luck!



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Trouble downloading zip file

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