Password prompt misses to register some characters in MacOS Sequoia 15.2

I and a colleague have been getting issues when unlocking our screens in MacOS Sequoia after the 15.2 update, with the password prompt sometimes, around 50% of the time, reporting our passwords being wrong. I first thought the passwords to be corrupted in some way and I made a password reset on my computer by booting into Recovery like some have suggested on this forum. However, in this case that did not help.


Then my colleague discovered something interesting! When typing his password into the password prompt some characters are not always being registered the first time you press the key and thus have to be pressed twice! This turned out to be the case also for me. On my Mac when this happens it is always the same character that has to be pressed twice to register, but in the case of my colleague there have been two different characters with this problem. The problem is not only present in the screen-unlock prompt by the way, it even goes for the password prompt MacOS pops up when logging in to this forum.


Worth noting is that we have zero issues with our keyboards outside of the password prompts! Also, my colleague typically enters his password using the built-in keyboard of his M2 MacBook Air and I do it using a Magic Keyboard (the one before Touch ID) wirelessly connected to my M4 Pro MacBook Pro while in clamshell mode.

MacBook Pro 14″, macOS 15.2

Posted on Jan 14, 2025 1:00 AM

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Question marked as Top-ranking reply

Posted on Jan 14, 2025 2:18 AM

markuss-work wrote:

Ah, excellent comment! On my own computer I experience this issue both when using the built-in keyboard and when using my external Magic Keyboard with the computer in clamshell mode. The Magic Keyboard can be wirelessly connected or connected using a lightning cable, the issue still persists.

Restart in Safe Mode.


This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts.


The boot up will be slow and can take some time - Normal.


Safe Mode will also eliminate Third Party Software, extensions and drivers from loading.


It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance 


Does the issue present in this mode ?


Sometimes a Safe Boot followed by a Normal Boot will just put things right.

75 replies

Jan 14, 2025 1:49 AM in response to markuss-work

Op wrote " Worth noting is that we have zero issues with our keyboards outside of the password prompts! Also, my colleague typically enters his password using the built-in keyboard of his M2 MacBook Air and I do it using a Magic Keyboard (the one before Touch ID) wirelessly connected to my M4 Pro MacBook Pro while in clamshell mode. "


To Test your computer - do you experience this issue when using your Builtin Keyboard ?


Sorry, comparing one user's experience , who is using the builtin keyboard, to you using a Bluetooth Keyboard is akin to comparing apples to oranges


FYI - Using 2 Non Touch Apple Magic Keyboards, one on a M2 Mac Mini and a second M4 Mac Mini and the need to Double Register a singular key to register does not happen here on Sequoia 15.2


Using a M3 MBA, also on Sequoia 15.2 with the Builtin Keyboard - no need to double register 1 or more keys to Register

Question marked as Top-ranking reply

Jan 14, 2025 2:18 AM in response to markuss-work

markuss-work wrote:

Ah, excellent comment! On my own computer I experience this issue both when using the built-in keyboard and when using my external Magic Keyboard with the computer in clamshell mode. The Magic Keyboard can be wirelessly connected or connected using a lightning cable, the issue still persists.

Restart in Safe Mode.


This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts.


The boot up will be slow and can take some time - Normal.


Safe Mode will also eliminate Third Party Software, extensions and drivers from loading.


It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance 


Does the issue present in this mode ?


Sometimes a Safe Boot followed by a Normal Boot will just put things right.

Jan 14, 2025 2:55 AM in response to markuss-work

To me, this could be indicative of a possible hardware issue with the builtin keyboard


How I arrive at this is simple


Until the entire operating system is fully loaded


That would have only occur, after, you have successfully logged into the computer


So, conclusion would be, Not the Operating System in and of itself, but points elsewhere



Jan 14, 2025 3:59 AM in response to Owl-53

"cheap usb keyboard" unfortunately didn't help. The problem is not with the keyboard itself (have now tried several), and I guess we could rule out any loaded user-specific programs (since it appears also in Safe Mode).


I guess I could change the password as you suggest dialabrain to one that does not contain my specific problem character, but then again my colleague has problems with two other characters. It would be interesting though to see if the problem moves to another character when changing the password or if the issue changes in any other way, which I suspect you are after.

Jan 14, 2025 4:23 AM in response to dialabrain

I totally agree, it is very peculiar. We are two users with the same problem though (two users at the same workplace), don't forget, on two different Macs. Since it appears also in Safe Mode I am no longer as inclined to suspect any company-specific anomalies as the root cause though, which was my obvious initial thought.


My thinking was, based on the fact we are two users with the same problem at the same workplace: 1) We have a unique situation at our office causing this 2) the problem is widespread across the world. Since I could not find mentions of this using internet searches I concluded it is probably 1). But the Safe Mode results suggests there might be an unknown third option. For example, this could possibly be a MacOS bug which is hard to trigger, possibly connected to some local configurations. As an example, on my computer I have English-US as primary language but with a Swedish keyboard layout, which is the same as for my colleagues Mac. This would rule out almost all Mac users on this forum or on the internet as a whole. :-)

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Password prompt misses to register some characters in MacOS Sequoia 15.2

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