App Store payment issue with no subscriptions

My card is not working I have no subscriptions and it says I have to pay money I don’t know if someone hacked me and used my email and make accounts but I have no subscriptions I’m paying for now I can’t download apps because it’s trying to take money out of my account


[Re-Titled by Moderator]

iPhone 14, iOS 18

Posted on Jan 15, 2025 1:21 PM

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Question marked as Top-ranking reply

Posted on Jan 15, 2025 1:27 PM

That means you have a previous charge that has not been paid. Review your Purchase History for pending transactions.

View your purchase history for the App Store and other Apple media services - Apple Support


You won't be able to continue and use the App Store if you owe any money. Your email address cannot be used to create an account, so that has not been hacked. In order for someone to use your email, they would need your Password to sign into another device. In addition a purchase will require double clicking the side button followed by verification with FaceID/Passcode, so it is not something that can be done by accident or without someone knowing the Passcode to your phone.

1 reply
Question marked as Top-ranking reply

Jan 15, 2025 1:27 PM in response to cenai81

That means you have a previous charge that has not been paid. Review your Purchase History for pending transactions.

View your purchase history for the App Store and other Apple media services - Apple Support


You won't be able to continue and use the App Store if you owe any money. Your email address cannot be used to create an account, so that has not been hacked. In order for someone to use your email, they would need your Password to sign into another device. In addition a purchase will require double clicking the side button followed by verification with FaceID/Passcode, so it is not something that can be done by accident or without someone knowing the Passcode to your phone.

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App Store payment issue with no subscriptions

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