Apple Watch Series 6 battery replacement issue on Apple UK website

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Zamboni1984 Author

Level 1

4 points

Apple Watch Series 6 battery replacement issue on Apple UK website

I am trying to get my Apple Watch Series 6 battery replaced as it has degraded to 76%. Every time I try to arrange a battery replacement through the Apple UK website the website forces me through the online process to select from limited range of options identifying why the watch is broken e.g. the screen won't turn on, haptic feedback is broken, etc. Nothing is wrong with the watch but I can't continue through the process without selecting an option. If I choose one of the options the cost of the repair is then over £200. This seems to be an issue with the Apple customer support website. Does anyone know how I arrange a replacement battery online without hitting this issue?

[Re-Titled by Moderator]

Apple Watch Series 6, watchOS 11

Posted on Jan 16, 2025 10:57 AM

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Answer 1

muguy

Level 10

91,214 points

Jan 16, 2025 11:00 AM in response to Zamboni1984

Apple Watch Service and Repair - Apple Support

select battery requires service

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Answer 2

Zamboni1984 Author

Level 1

4 points

Jan 16, 2025 11:14 AM in response to muguy

Thanks for the swift response, but when I do this, four steps later I run into the same issue.

Specifically, after selecting 'battery requires service' on the following page it says 'See support options' and I select 'continue'.

On the next page I am given only one repair option which is 'Send in for repair' and I select the only option: 'Get started'.

On the next page I am asked to select my device and I select my Apple watch series 6.

The next page then asks me 'What's going on? and requires me to select one of six repair options to proceed (Unable to turn on, Digital Crown not working as expected, Cracked display, etc). Annoyingly there is no option to select 'battery requires service' on this page and I cannot proceed without selecting one of these repair issues which I am not facing. If I select a (non-existent) issue I get asked to pay too much (£200 +) to proceed with a repair I do not need.

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Apple Watch Series 6 battery replacement issue on Apple UK website

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