Unable to make purchases as Apple ID is blocked

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Unable to make purchases as Apple ID is blocked

My Apple ID has been blocked. I subscribed to a 3-day trial of the SwipeMix app to try it out, but it didn’t suit me. Unfortunately, I forgot to cancel the subscription, and 17,990 KZT was charged from my card. I requested a refund through Apple Support, but the money wasn’t returned. I then requested a refund through my bank, and they said a refund would only be possible if my Apple ID were blocked. I canceled the request because I didn’t want my account to be blocked. However, a few days later, my account was blocked without any warning. Now, I’m unable to make purchases, link a card, download apps, or update them.

[Re-Titled by Moderator]

iPhone 15 Pro Max, iOS 17

Posted on Jan 17, 2025 2:31 AM

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Answer 1

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Limnos

Community+ 2026

Level 10

447,867 points

Jan 17, 2025 7:46 AM in response to viyass

Contact Apple about this. I am guessing your bank may have done something that caused problems at Apple's end and Apple may then have locked the account.

Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.

This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support For some countries look under “Other” listing at the end of each region. Not every country has telephone support.

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Unable to make purchases as Apple ID is blocked

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