sounds like I need consultation with Genius Bar after reading articles and trouble connecting to internet at certain times. Do you charge? How much for what?
[Re-Titled by Moderator]
iPad, iPadOS 18
First the problem...
WiFi/Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When problems occur, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.
You can verify your DHCP-assigned IP Address from settings:
Settings > WiFi > [Your WiFi Network / SSID] - tap the blue “i” icon - [IPv4 Address] IP Address
If you have a VPN App or profiles installed, or a security/AV/firewall App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for the WiFi network to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.
DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.
If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.
If you continue to have difficulties, check to see if your iPad is using the WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.
Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address
The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can cause issues if specific MAC addresses are expected by your WiFi Router. You may need to disable this feature - and can be enabled or disabled for each individual network.
Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support
Now to your specific questions...
Should you choose to visit the Genius Bar at an official Apple Store, you can obtain free technical assistance. In the event that an out-of-warranty fault is identified that requires a chargeable repair, you will have opportunity to discuss your available options and potential costs before committing. It is generally recommended that you make a Genius Bar appointment if using this facility, as at busy times, this will considerably reduce queuing times:
Genius Bar Reservation and Apple Support Options - Apple
You can also obtain assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
Many support calls are free. Recently purchased devices always have a period of free support - which varies by device and your country/region. Beyond this, you will always be informed of any potential costs before you will be charged.
First the problem...
WiFi/Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When problems occur, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.
You can verify your DHCP-assigned IP Address from settings:
Settings > WiFi > [Your WiFi Network / SSID] - tap the blue “i” icon - [IPv4 Address] IP Address
If you have a VPN App or profiles installed, or a security/AV/firewall App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for the WiFi network to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.
DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.
If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.
If you continue to have difficulties, check to see if your iPad is using the WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.
Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address
The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can cause issues if specific MAC addresses are expected by your WiFi Router. You may need to disable this feature - and can be enabled or disabled for each individual network.
Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support
Now to your specific questions...
Should you choose to visit the Genius Bar at an official Apple Store, you can obtain free technical assistance. In the event that an out-of-warranty fault is identified that requires a chargeable repair, you will have opportunity to discuss your available options and potential costs before committing. It is generally recommended that you make a Genius Bar appointment if using this facility, as at busy times, this will considerably reduce queuing times:
Genius Bar Reservation and Apple Support Options - Apple
You can also obtain assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
Many support calls are free. Recently purchased devices always have a period of free support - which varies by device and your country/region. Beyond this, you will always be informed of any potential costs before you will be charged.
And just to set expectations for future questions here, you're not communicating with Apple when you post in the Community. Apple support or customer services representatives do not participate in these forums. We're all just fellow users, helping out as we have time and knowledge to share.
Regards.
Genius Bar consultation for iPad internet connectivity issues
