The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

frakie Author

Level 1

5 points

Iphone 11 pro max turned off and cant power back on

i pressed the power side button and my iPhone 11 pro max displayed apple logo and turned off. now i cant get it to power on.

iPhone 11 Pro Max, iOS 18

Posted on Jan 20, 2025 8:14 AM

Top-ranking reply

Bob Timmons

Level 10

199,358 points

Posted on Jan 20, 2025 8:18 AM

Try a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. (Hint.....ignore the "slider" when it appears and keep holding the Side button in until the Apple logo appears. This might take another 15-20 seconds.)

Force restart iPhone - Apple Support

There are only 2 possible results when you perform a Forced Restart:

1) The phone returns to normal operation...or...

2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.

You can find a list of authorized service shops in your area using the link just below:

Find Locations

View in context

Iphone 11 pro max turned off and cant power back on

Similar questions