Incorrect charge for Elevate app renewal

hi, I got wrongfully charged for the elevate app, when I never chose to renew the license last night.



[Re-Titled by Moderator]

iPhone 15 Plus, iOS 18

Posted on Jan 20, 2025 8:56 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 20, 2025 1:16 PM

Managing auto-renewing subscriptions -

If you want to cancel a subscription from Apple - Apple Support

You might need to scroll down to find the Cancel Subscription button.

Scroll further down the link for instructions for non-Apple devices.


Things about subscriptions;

⁃ Deleting an app does not cancel the subscription.

⁃ A trial subscription must be canceled more than 24 hours before the renewal date or it may renew.

⁃ Many subscriptions are set to renew automatically until you cancel them.

⁃ If you see multiple subscription offers, as long as you don’t select one, the subscription shouldn’t renew.

⁃ If you don’t see Cancel Subscription, the subscription is canceled and won't renew.

⁃ An expiration date means the current subscription has been canceled but is available to use until that date.

⁃ Use Resubscribe/Renew if you change your mind about canceling the subscription.


About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support


If all else fails, check out Apple Subscription Support for articles and contact options;

https://getsupport.apple.com/?PGF=PGF63006&category_id=SC0060&symptom_id=23208


M1 Mac mini, macOS 15.2;  Watch, series 10 GPS-only, watchOS 11.2; iPhone 16, iOS 18.2.1; TV 4th Gen, tvOS 18.2; HomePods, audioOS 18.2 and Airport Express w/ Airplay 2

3 replies
Question marked as Top-ranking reply

Jan 20, 2025 1:16 PM in response to pete-simon

Managing auto-renewing subscriptions -

If you want to cancel a subscription from Apple - Apple Support

You might need to scroll down to find the Cancel Subscription button.

Scroll further down the link for instructions for non-Apple devices.


Things about subscriptions;

⁃ Deleting an app does not cancel the subscription.

⁃ A trial subscription must be canceled more than 24 hours before the renewal date or it may renew.

⁃ Many subscriptions are set to renew automatically until you cancel them.

⁃ If you see multiple subscription offers, as long as you don’t select one, the subscription shouldn’t renew.

⁃ If you don’t see Cancel Subscription, the subscription is canceled and won't renew.

⁃ An expiration date means the current subscription has been canceled but is available to use until that date.

⁃ Use Resubscribe/Renew if you change your mind about canceling the subscription.


About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support


If all else fails, check out Apple Subscription Support for articles and contact options;

https://getsupport.apple.com/?PGF=PGF63006&category_id=SC0060&symptom_id=23208


M1 Mac mini, macOS 15.2;  Watch, series 10 GPS-only, watchOS 11.2; iPhone 16, iOS 18.2.1; TV 4th Gen, tvOS 18.2; HomePods, audioOS 18.2 and Airport Express w/ Airplay 2

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Incorrect charge for Elevate app renewal

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.