Tampering suspicion during repair process of iPhone

On January 8, I took my phone to Best Buy due to water damage, and after an initial assessment, the technician informed me that a replacement would be necessary. However, without my knowledge or consent, my case was switched from a replacement to a repair.


Two weeks later, I was informed by Best Buy that the Apple repair shop had determined my phone was "tampered with" and therefore could not be fixed. I w have never tampered with my phone. I purchased it directly from Apple and have always used it as intended. This raises serious concerns that any tampering might have occurred either at Best Buy or during the repair process. Anyone have a similar situation.



[Edited by Moderator]

Posted on Jan 22, 2025 5:27 PM

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Jan 22, 2025 5:34 PM in response to magid272

Have you ever gotten this iPhone serviced at a non-Apple Store or a non-Apple Authorized Service Provider? That is most likely what Best Buy means by tampered. If so, your iPhone would be rendered ineligible for service.


Also, you are likely looking at a new iPhone as water damage cannot be repaired. Even if your iPhone is still functioning now, eventually the water will destroy your entire iPhone and stop working.

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Tampering suspicion during repair process of iPhone

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