Unable to view passwords in the Passwords app on iPad

I can’t view my passwords on my iPad!


[Re-Titled by Moderator]

iPad mini 6, iPadOS 18

Posted on Jan 23, 2025 3:22 AM

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Question marked as Top-ranking reply

Posted on Jan 23, 2025 8:43 AM

Here's a purported fix from another user in the Community (quoting directly):


Tap on the password app,

  • it opens but the screen is blank
  • at the very top of the blank screen, in the centre, are 3 tiny dots, close together (about 5mm wide in total)
  • tap on those dots
  • a short menu pops down (options are “full screen”, “split view”, “slide over” and “close”)
  • ignore that menu :-) and instead look down to the bottom of the screen,
  • there should be two rectangles at the bottom edge of the screen
  • the first rectange is grey and empty, and says “passwords” under it
  • the second rectange has a big + sign in it, and says “new window” underneath
  • tap the rectange with the + sign
  • a new window opens in the screen, replacing the previously empty one, it should show your passwords
  • notice that there are now 3 rectangles at the bottom of the screen…
  • the first is still the empty grey one, the second is a tiny replica of your new (working) password screen, and the third is a big plus sign
  • flick the first (grey) one upwards to close it (it was useless anyway after all)
  • now just tap anywhere in the main screen to make it the “current” screen
  • you’re all done.


Not having this issue myself I haven't tried it, but several people in that thread said it fixed the problem for them. If it doesn't for you, try deleting the Passwords app and download it again from the App Store (make sure you get the one from Apple, not some third-party app).


Hope this helps. Regards.

7 replies
Question marked as Top-ranking reply

Jan 23, 2025 8:43 AM in response to L57L

Here's a purported fix from another user in the Community (quoting directly):


Tap on the password app,

  • it opens but the screen is blank
  • at the very top of the blank screen, in the centre, are 3 tiny dots, close together (about 5mm wide in total)
  • tap on those dots
  • a short menu pops down (options are “full screen”, “split view”, “slide over” and “close”)
  • ignore that menu :-) and instead look down to the bottom of the screen,
  • there should be two rectangles at the bottom edge of the screen
  • the first rectange is grey and empty, and says “passwords” under it
  • the second rectange has a big + sign in it, and says “new window” underneath
  • tap the rectange with the + sign
  • a new window opens in the screen, replacing the previously empty one, it should show your passwords
  • notice that there are now 3 rectangles at the bottom of the screen…
  • the first is still the empty grey one, the second is a tiny replica of your new (working) password screen, and the third is a big plus sign
  • flick the first (grey) one upwards to close it (it was useless anyway after all)
  • now just tap anywhere in the main screen to make it the “current” screen
  • you’re all done.


Not having this issue myself I haven't tried it, but several people in that thread said it fixed the problem for them. If it doesn't for you, try deleting the Passwords app and download it again from the App Store (make sure you get the one from Apple, not some third-party app).


Hope this helps. Regards.

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Unable to view passwords in the Passwords app on iPad

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