Microsoft SharePoint requests keychain access but unable to find password

Grey box appeared on my screen, Padlock graphic and note says

"Microsoft SharePoint wants to use your confidential information stored in Microsoft identity FBAA for CA nine etc. etc." then is requesting a "login" password with options "Always Allow", "Deny" and "Allow"

The box is front and center on the screen cannot be covered up or deleted or go away. I cannot find the password in Keychain .


[Re-Titled by Moderator]

Mac Studio, macOS 13.5

Posted on Jan 23, 2025 11:02 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 25, 2025 10:48 AM

What is happening is that it appears that you are trying to access a Microsoft SharePoint. In order to do so, you need to provide your SharePoint user credentials (username & password).


This message is assuming that you have them stored (at least the password part) in your macOS KeyChain, and is asking your permission, to access it.

3 replies
Sort By: 
Question marked as Top-ranking reply

Jan 25, 2025 10:48 AM in response to HardHatWillie

What is happening is that it appears that you are trying to access a Microsoft SharePoint. In order to do so, you need to provide your SharePoint user credentials (username & password).


This message is assuming that you have them stored (at least the password part) in your macOS KeyChain, and is asking your permission, to access it.

Reply

Jan 31, 2025 11:14 AM in response to HardHatWillie

I don't use Share Point at all but several times a day I get a keychain popup requesting access. Unfortunately there's no option for "always deny" so I have to click it throughout the day. I'm not sure why this suddenly started popping up. I've checked my keychain and it's not in there so I can't delete it. I have no idea how to stop Share Point from requesting access. I'm tempted to grant it just so it'll stop annoying me. If I didn't know better, I'd say it was a virus.


I am NOT trying to access Share Point and I don't have an account with them, at least not one that I've used in years. So how can I get this to stop?

Reply

Feb 11, 2025 4:16 PM in response to pizor

Hi - I had exactly the same problem and when I called Apple and Microsoft, they both blamed each other but wouldn't help me.


I pay for Office 365 for Mac, but that does not include Sharepoint and I had no idea what it was so the whole thing was very weird. And, so very very frustrating - I tried so many resolutions that I read about in forums like this.


Eventually, one method was successful - I deleted all the Microsoft applications off my Mac (Powerpoint, Word, Excel etc). As I have paid a subscription, I could then log back into Microsoft and re-install them all again. It worked! I have been waiting to double check that it has truly resolved before posting this, but now, a month later, I feel confident enough to pass this tip along! So, delete the applications, restart your computer, sign into Microsoft and reload the applications again - it hasn't impacted any saved documents in those applications and it's a relief not to have that darn Sharepoint box popping up multiple times a day. Good luck!

Reply

Microsoft SharePoint requests keychain access but unable to find password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.