FaceTime and iMessage are stuck loading forever on my MacBook Air M2

So I bought an M2 MacBook Air 2 days ago. I'm getting used to it, having only had experience with iOS and Windows. I've set it up with all the apps I need, however, when I try to log into FaceTime or iMessage, the app gets stuck in an infinite loading loop. I have even left the apps overnight, but then wake up to disappointment. I have no idea what causes this. I have tried different Apple IDs, but nothing. iMessage and FaceTime work fine on my iPhone 15, but I cannot get them to work on my laptop. I have tried the solutions on the forum:


If you can’t turn on or sign in to iMessage or FaceTime on iPad, Mac, or Apple Vision Pro - Apple Support.


I have even tried some sketchy keychain access deletion of some IDS's or whatever, I don't fully understand that. I have contacted apple support and while the agent was helpful, they didn't solve my issue. Instead, they offered to redirect me to an apple engineer/technician, but the problem is that I am in an unsupported region and cannot call or receive calls from them. The thing worth noting is that when I type in the wrong password in the login screen, it instantly detects that it's wrong, but when it's right, the infinite loop starts. Sometimes, FaceTime starts with the screen "Signing into FaceTime/You can make or receive calls from this Mac once FaceTime is activated." but that too is stuck loading forever.


Has anyone else faced this issue?

MacBook Air, 15.2

Posted on Jan 23, 2025 1:58 PM

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Feb 27, 2025 11:29 PM in response to Nick868

I tried it but to change the region on the app store it requires me to add a US based credit card, which I don't have because I'm from Europe. I tried adding a paypal account but that caused some errors that didn't let me progress. My phone and Mac are set to the same region, as well as in the app store. So I don't think it's a region issue. I have contacted apple support and my case has been forwarded to senior engineers. My case has been with them for over a month and they either: A) forgot about it (which I don't think is the case because the senior assistant keeps emailing me periodically telling me he hasn't heard from the engineers yet), or B) cannot solve it (which would be crazy if that's the case). I don't really know what to do. I don't think it's a hardware issue either, as this machine is brand new, but I could be wrong. I'll try logging in into my aunties macbook with facetime to see if it's a hardware issue or an account one.

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FaceTime and iMessage are stuck loading forever on my MacBook Air M2

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