when trying to watch apple tv series got message about not being able to connect. reset apple tv on this particular tv. could not sign back on this tv. message problem connecting, I can access on a second tv.
[Re-Titled by Moderator]
iPhone 15, iOS 18
On what brand and model TV is this happening? Troubleshooting may have platform-specific aspects.
In general:
- Check for TV system software updates. Apply if available;
- Try a TV restart (not just standby-wake). If that can’t be done in software, then unplug from power for a while;
- Try a reset of the Apple TV app;
- Try a delete and re-install of the Apple TV app (if supported);
- Try deleting caches, if your TV has a manual configuration for that;
- Try resetting the TV network settings.
- Verify the TV’s date and time and timezone settings, as secure communications (SSL, TLS, HTTPS) require fairly accurate timestamps.
On what brand and model TV is this happening? Troubleshooting may have platform-specific aspects.
In general:
- Check for TV system software updates. Apply if available;
- Try a TV restart (not just standby-wake). If that can’t be done in software, then unplug from power for a while;
- Try a reset of the Apple TV app;
- Try a delete and re-install of the Apple TV app (if supported);
- Try deleting caches, if your TV has a manual configuration for that;
- Try resetting the TV network settings.
- Verify the TV’s date and time and timezone settings, as secure communications (SSL, TLS, HTTPS) require fairly accurate timestamps.
Apple TV access issue on specific TV
