User profile for user: vinoganees
vinoganees Author
User level: Level 1
4 points

iPhone 12 Pro Max stuck at the logo while updating through iTunes

When updating the iPhone 12 Pro Max through iTunes, the device became stuck at the logo.


[Re-Titled by Moderator]

iPhone 12 Pro Max, iOS 18

Posted on Jan 26, 2025 7:38 PM

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User profile for user: Zachyy
Zachyy
User level: Level 7
20,747 points

Posted on Jan 26, 2025 10:36 PM

Please try a Force Restart.


  • Press and quickly release the volume up button.
  • Press and quickly release the volume down button.
  • Press and hold the side button until you see the Apple logo 


Force restart iPhone - Apple Support

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User profile for user: Urquhart1244
Urquhart1244
User level: Level 10
150,358 points

Jan 26, 2025 10:33 PM in response to vinoganees

Relevant support articles:

Update your iPhone or iPad - Apple Support

Update your iPhone, iPad, or iPod touch with iTunes - Apple Support

If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support


You may want assistance from Apple Support staff on how to proceed next:

Get support - Apple Support

or Contact Apple for support and service - Apple Support

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iPhone 12 Pro Max stuck at the logo while updating through iTunes

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