I can't transfer my photos from Iphone 13 to Windows PC

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I can't transfer my photos from Iphone 13 to Windows PC

During the import process, using Windows "Photos" app, I get the error message "Something went wrong". Without further details, apart from a link "More info" which directs to Microsoft's general instructions, of "How to import photos and videos from phone to PC".

More specifically, the import fails every time I have transferred 1664 items out of 7495.

Then, it seems that Photos app, somehow recognizes the previous failure and gives me a drop down menu to select, between import "all items" or "Items since last import (5831)".

However, no matter what I choose, it fails again with the same way, but in that case instantly.

Is there solution on that issue?

I can't imagine that still Apple and Microsoft, haven't already a valid official solution on that topic.

Attached, you can find some photos, related to my description.

Thanks in advance,

Vasilis

iPhone 13, iOS 18

Posted on Jan 27, 2025 4:22 PM

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Answer 1

Jan 28, 2025 8:38 AM in response to wasilis92

wasilis92 wrote: …I can't imagine that still Apple and Microsoft, haven't already a valid official solution on that topic.

I assure you that my imagination is not so limited…

A corrupt file can be very difficult to deal with. It's been a long time since I've dealt with Windows, but I would try importing smaller batches, maybe 500 pictures. Then the next, and so on. You'll come to a batch that gives you the same error, you can skip that batch and continue to others, maybe. But you should break up the bad batch to smaller groups to import what you can. You may find the bad file, or you may find that there are several.

Videos are most often the culprit. So another strategy would be to import videos separately.

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Answer 2

wasilis92 Author

Level 1

4 points

Feb 2, 2025 8:02 AM in response to wasilis92

Thanks for your reply Richard!

Since, now it fails always (most probably the corrupted file is the first in the list ...), I am doing it without Window's "Photos" app.

I just import the images in batches (months per year), with simple "drag" and "drop" from my external device (Iphone) to my desired Window's folder.

This seems to be working fine so far.

My only concern now is, if the resolution of the transferred files, is the original one and not any type of zipped format (or similar). It seems OK ...

Meanwhile, with all of those failures, I subscribed also to i-cloud storage, so I will have another backup there.

I will inform with a later comment here, if the "drag & drop" way worked fine and the quality is the expected one, as soon as the full "manual" backup has been finished.

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Answer 3

Feb 2, 2025 10:16 AM in response to wasilis92

Sounds like a good plan.

Drag & Drop isn't exactly supported-- what it does depends on the OS and, of course, who you're dropping to. Unfortunately, there are several possibilities: you could get a an original unedited & uncommented file. You could get a thumbnail or a lower resolution preview copy. Or you could get the edited, cropped, and commented version. The only way to tell is to check the results for a picture that has edits and comments.

I checked on my Mac, and when I use File>Export for a cropped and edited picture listed as 36MB 8245x4637, I get a 33MB 8245x4637 picture—pretty much the same. (The resulting file never existed before— it was made up on Export. So the 36MB was probably just an estimate.) On the other hand, when I use Drag & Drop, I get a 13MB 8245x4637 picture that looks a bit different--probably from extra jpg compression used in Drag & Drop.

Anyway, that what I appear to know…

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I can't transfer my photos from Iphone 13 to Windows PC

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