Hi everyone,
i am trying to add my scotia debit and credit cards in my apple wallet from past few weeks and it keeps saying that “ unable to add card. Please contact your card issuer” I talked to both apple and bank representatives but they’re blaming each other. if anyone has any solution please let me know. It’s so frustrating to not have access to my cards in apple wallet.
[Re-Titled by Moderator]
iPhone 15 Pro Max, iOS 18
When you submit information for verification your iPhone encrypts it and sends it to the Payment Network Operator (Visa, MasterCard, American Express etc.) and if they can verify information, it’s encrypted again and sent to the bank.
Does your bank see the information coming from the PNO? If they don’t. The PNO is blocking your cards. If they do receive the data, they verify you and verify your device through their own Two Factor Authentication. If you, your device and cards are verified, bank sends data to a Token Service Provider (TSP), and a token is created and sent to Apple servers and then added to your Wallet by Apple.
If the bank isn’t receiving data from PNO, then that’s the issue. Your bank needs to contact the PNO and resolve that issue.
When you submit information for verification your iPhone encrypts it and sends it to the Payment Network Operator (Visa, MasterCard, American Express etc.) and if they can verify information, it’s encrypted again and sent to the bank.
Does your bank see the information coming from the PNO? If they don’t. The PNO is blocking your cards. If they do receive the data, they verify you and verify your device through their own Two Factor Authentication. If you, your device and cards are verified, bank sends data to a Token Service Provider (TSP), and a token is created and sent to Apple servers and then added to your Wallet by Apple.
If the bank isn’t receiving data from PNO, then that’s the issue. Your bank needs to contact the PNO and resolve that issue.
You asked them if they’re receiving the information from the PNO and they said what?
I talked to them twice but they are keep saying that there’s no problem on their side. My cards and online banking are working normally. They told me that they gonna talk to the apple tech about the issue and will fix it. But it’s been two weeks, they didn’t fixed anything.
Unable to add Scotia debit and credit cards in Apple Wallet
