Apple Wallet verification number wrong
I recently changed numbers but cannot upload a new credit card because it continues to default to my old number for verification - I have changed the number in all visible places.
iPhone 12
I recently changed numbers but cannot upload a new credit card because it continues to default to my old number for verification - I have changed the number in all visible places.
iPhone 12
Apple is not a bank. Apple cannot verify your identity. Only the bank that issued the card you’re trying to add to Apple Wallet can verify your identity. Please contact the support team at the issuing bank and request they update your primary contact information.
>>Adding additional verification
A card issuer can decide whether a credit or debit card requires additional verification. Depending on what’s offered by the card issuer, the user may be able to choose between different options for additional verification, such as a text message, email, customer service call or a method in an approved third-party app to complete the verification. For text messages or email, the user selects from contact information the issuer has on file.
A code is sent, which must be entered into Apple Wallet, Settings or the Apple Watch
app. For customer service or verification using an app, the issuer performs their own communication process.<<
Card provisioning security overview - Apple Support (IN)
Apple is not a bank. Apple cannot verify your identity. Only the bank that issued the card you’re trying to add to Apple Wallet can verify your identity. Please contact the support team at the issuing bank and request they update your primary contact information.
>>Adding additional verification
A card issuer can decide whether a credit or debit card requires additional verification. Depending on what’s offered by the card issuer, the user may be able to choose between different options for additional verification, such as a text message, email, customer service call or a method in an approved third-party app to complete the verification. For text messages or email, the user selects from contact information the issuer has on file.
A code is sent, which must be entered into Apple Wallet, Settings or the Apple Watch
app. For customer service or verification using an app, the issuer performs their own communication process.<<
Card provisioning security overview - Apple Support (IN)
As stated above. The bank initiates the contact with information they have. Apple, nor your device provide contact information to the bank. Please contact the bank’s support team and request your primary contact information be changed.
Dear Jeff, I have amended the contact details with the issuing bank (thank you for the recommendation) and also tried another card, with a different bank, and the security verification number continues to default to my previous phone number.
Apple Wallet verification number wrong