Apple Wallet verification number wrong

I recently changed numbers but cannot upload a new credit card because it continues to default to my old number for verification - I have changed the number in all visible places.

iPhone 12

Posted on Jan 29, 2025 4:36 PM

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Question marked as Top-ranking reply

Posted on Jan 29, 2025 6:00 PM

Apple is not a bank. Apple cannot verify your identity. Only the bank that issued the card you’re trying to add to Apple Wallet can verify your identity. Please contact the support team at the issuing bank and request they update your primary contact information.


>>Adding additional verification

A card issuer can decide whether a credit or debit card requires additional verification. Depending on what’s offered by the card issuer, the user may be able to choose between different options for additional verification, such as a text message, email, customer service call or a method in an approved third-party app to complete the verification. For text messages or email, the user selects from contact information the issuer has on file.


A code is sent, which must be entered into Apple Wallet, Settings or the Apple Watch

app. For customer service or verification using an app, the issuer performs their own communication process.<<


Card provisioning security overview - Apple Support (IN)


3 replies
Question marked as Top-ranking reply

Jan 29, 2025 6:00 PM in response to KE2152

Apple is not a bank. Apple cannot verify your identity. Only the bank that issued the card you’re trying to add to Apple Wallet can verify your identity. Please contact the support team at the issuing bank and request they update your primary contact information.


>>Adding additional verification

A card issuer can decide whether a credit or debit card requires additional verification. Depending on what’s offered by the card issuer, the user may be able to choose between different options for additional verification, such as a text message, email, customer service call or a method in an approved third-party app to complete the verification. For text messages or email, the user selects from contact information the issuer has on file.


A code is sent, which must be entered into Apple Wallet, Settings or the Apple Watch

app. For customer service or verification using an app, the issuer performs their own communication process.<<


Card provisioning security overview - Apple Support (IN)


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Apple Wallet verification number wrong

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