I took a ‘free’ trial in Oct24. And subsequently cancelled after 2 weeks. BetterMe have just been taking $51 a month since then. The BetterMe app shows it as cancelled. My Apple Pay acc shows No subscription, and records it as a free trial in Oct24. . BetterMe are billing me
Directly!!!!! There is no response from
customer service.
what can I do now ??
ive contacted App Store support. And BetterMe many times !!
iPhone 13, iOS 18
You authorized a free trial/subscription through their website at one time. They actually prefer you do that and it was probably encouraged. Most people initially get to their website through a link on Social Media site or website advertisement. That is where they got your account details to bill you directly. They have no access to your account details through the App Store, as it is Apple billing you for those purchases.
What do you see in the app when you go to your Profile under the More tab, then choose Help, followed by Manage Subscriptions?
If you are unable to get assistance from them by cancelling the subscription, you will need to dispute the charge with the bank of the card used. Make sure they block any further transactions as simply issuing you a new card will just transfer the subscription to it, since banks use Credit Card Updaters to give your new card information to merchants.
You authorized a free trial/subscription through their website at one time. They actually prefer you do that and it was probably encouraged. Most people initially get to their website through a link on Social Media site or website advertisement. That is where they got your account details to bill you directly. They have no access to your account details through the App Store, as it is Apple billing you for those purchases.
What do you see in the app when you go to your Profile under the More tab, then choose Help, followed by Manage Subscriptions?
If you are unable to get assistance from them by cancelling the subscription, you will need to dispute the charge with the bank of the card used. Make sure they block any further transactions as simply issuing you a new card will just transfer the subscription to it, since banks use Credit Card Updaters to give your new card information to merchants.
See, If you want to cancel a subscription from Apple - Apple Support
As you stated that your Apple Account shows "free trial," it's possible that you did not cancel.
If you're being billed directly, this would have nothing to do with Apple. Your statement would also not show as being billed by Apple.
You may need to contact your card issuer.
Hi muguy thanks for reply.
original order thru App Store. It’s shows free trial. My app shows cancelled. How then did BetterMe get my cc details from the App Store and are able to direct bill me.. I thought it should
be secure? You are correct my bank acc shows billed direct from BetterMe.
BetterMe app is a scam
