My iPhone 13 is frozen

My iPhone is frozen. It turns off on but that's it



[Re-Titled by Moderator]

Posted on Jan 31, 2025 3:17 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 31, 2025 3:19 PM

Please try a Force Restart.


  • Press and quickly release the volume up button.
  • Press and quickly release the volume down button.
  • Press and hold the side button until you see the Apple logo 


Force restart iPhone - Apple Support


Then try the instructions in this support article to connect your iPhone to a computer for Recovery Mode.


If your iPhone won't turn on or is frozen - Apple Support

4 replies
Question marked as Top-ranking reply

Jan 31, 2025 3:19 PM in response to Maryjj36

Please try a Force Restart.


  • Press and quickly release the volume up button.
  • Press and quickly release the volume down button.
  • Press and hold the side button until you see the Apple logo 


Force restart iPhone - Apple Support


Then try the instructions in this support article to connect your iPhone to a computer for Recovery Mode.


If your iPhone won't turn on or is frozen - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My iPhone 13 is frozen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.