Hearing Aids come up individually on Accessibility pairing

Re: "My hearing aids come up individually on accessibility pairing, not together as one.

I am therefore only able to pair one device only."

Am no expert in this area, yet your post to the community deserves some response.

Seems each hearing-aid may have an individual serial number ? or some other difference separating them.

Else:

Some possible solutions you might want to try:

✽ Check the Settings to make sure your hearing aids are listed correctly, and are available there, for connection.

Check: Settings > Accessibility > Hearing Devices controls.

✽ Turn Bluetooth off, wait a few seconds, and turn bluetooth back on.

✽ Restart iPhone to re-establish the connection. (If needed: See how to: Restart your iPhone - Apple Support )

Wondering if your Hearing Aids are a "Made for iPhone" (Mfi) compatible version.

Apple provides a list you can check (link below): They are listed by manufacturer (brand) name, and then model.

List of Made for iPhone hearing devices - Apple Support

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Re: "My provider is not answering me."

✽ You may find the best advice or support comes via the Hearing Aids manufacturer's website.

( Eg: Phonak, Oticon, Signia )

Seems many have an extensive "support" or "help" website section, or at least Q. and A. ... and will often provide contact options there. Or: There may be an app to download.

✽ Check for a possible hearing-aid firmware update, or, if you use an app, an app update.

✽ A hearing-aid manual for that model may provide assistance.

✽ Your hearing specialist may be able to help:

✽ If you wish: You can contact Apple's Accessibility support team:

See: How to contact Apple for accessibility support - Apple Support

All the best :-)