iPhone 12 WiFi won’t connect and VPN will not turn off

My WiFi is working on all my devices except my iPhone. I’ve restarted the WiFi modem, shut down and restarted the iPhone etc. Not sure if it matters but the VPN will not toggle off. Help!


iPhone 12 Pro Max, iOS 18

Posted on Feb 2, 2025 4:42 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 2, 2025 4:50 AM


  1. Is this your corporate iPhone? Then please contact the system administrator of your corporate
  2. If it is your device, in that case, do you have any profile installed by your corporate/organization/enterprise/School Management?
    1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
    2. Please contact the system administrator of the organization who provided the profile to you



For a device-specific problem, resetting network settings (Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings) is a good first step. If the issue persists across multiple devices, it’s likely a router configuration issue, which can often be resolved by contacting the ISP or checking settings like MAC address filtering, DHCP settings, or Wi-Fi band compatibility.

1 reply
Question marked as Top-ranking reply

Feb 2, 2025 4:50 AM in response to CVW6526


  1. Is this your corporate iPhone? Then please contact the system administrator of your corporate
  2. If it is your device, in that case, do you have any profile installed by your corporate/organization/enterprise/School Management?
    1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
    2. Please contact the system administrator of the organization who provided the profile to you



For a device-specific problem, resetting network settings (Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings) is a good first step. If the issue persists across multiple devices, it’s likely a router configuration issue, which can often be resolved by contacting the ISP or checking settings like MAC address filtering, DHCP settings, or Wi-Fi band compatibility.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 WiFi won’t connect and VPN will not turn off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.