Unable to connect Apple Watch to O2 network

Question

Level 1

4 points

Unable to connect Apple Watch to O2 network

For weeks now I have been attempting to connect my Apple Watch to the O2 network.

I am continually told that the watch is setting up on the O2 network and after 24 hours call 202 from the phone and quote code 08

I have done this repeatedly and at the end of every conversation some lasting more than 50 minutes I am advised to go to the O2 shop.

This has been done x3, on the last occasion I showed them the advice to get a new eSIM but was told this was impossible as the phone did not have a sim!!!!

Any help would be MOST appreciated

[Re-Titled by Moderator]

Apple Watch Series 9, watchOS 11

Posted on Feb 3, 2025 6:31 AM

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Answer 1

Rudegar

Level 10

181,512 points

Feb 3, 2025 7:11 AM in response to Divingdoc

they both sell gps only apple watches that does not have esim and only works on the network if within reach of your iPhone and cellular apple watches which has esims

so it's down to what watch you own and suppose if your carrier support apple watches

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Answer 2

Divingdoc Author

Level 1

4 points

Feb 3, 2025 2:54 PM in response to Rudegar

Thanks very much for your reply Rudegar.

The apple Watch I purchased from an Apple licensed supplier is both GPS and cellular.

the network is recognised by apple as a network in the U.K.

both Watch and app have been attempting to log onto the network for some time now.

I set up a payment plan from the watch app

So I will just wait to see if Apple or O2 get back to me

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Unable to connect Apple Watch to O2 network

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