Unable to reinstall videotron webmail on iPad Air 5th Generation

Wanted to reinstall Videotron webmail on my Ipad Air5. I deleted this as the email were slow coming in since about 2 weeks. When i go to Add Account and filling up all the informations I get the Following message

The SMTP server 'smtp.videotron.ca is not responding. Check your network connection and that you entered the correct information in the Outgoing Mail server' field;

All the informations entered are correct and same as what is showing on my Iphone and PC and Videotron email working A1 on these devices;

Called Videotron and tested by connecting my Videotron webmail through google,through Videotron login and all is working;

Told that it is now and Apple problematic with my Ipad;

Note that i also have ICloud and Gmail webmail accounts that are working A1 on my Ipad;

Thank you in advance for your help


[Re-Titled by Moderator]

iPad Air (5th generation)

Posted on Feb 3, 2025 7:38 AM

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Question marked as Top-ranking reply

Posted on Feb 3, 2025 8:20 AM

Do you have your outgoing server settings for that account as follows?


Outgoing server: smtp.videotron.ca

Port : 465

Authentication: Yes (SSL/TLS)


or


Outgoing server : smtp.videotron.ca

Port : 587

Authentication : Yes


or


Outgoing server : smtp.videotron.ca

Port : 25

Authentication : No


If so, do you have any sort of VPN on your iPad? If so, remove it (really remove it, don't just disable it) and see if that makes a difference.


Hope this helps. Regards.

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1 reply
Question marked as Top-ranking reply

Feb 3, 2025 8:20 AM in response to Zoroblack

Do you have your outgoing server settings for that account as follows?


Outgoing server: smtp.videotron.ca

Port : 465

Authentication: Yes (SSL/TLS)


or


Outgoing server : smtp.videotron.ca

Port : 587

Authentication : Yes


or


Outgoing server : smtp.videotron.ca

Port : 25

Authentication : No


If so, do you have any sort of VPN on your iPad? If so, remove it (really remove it, don't just disable it) and see if that makes a difference.


Hope this helps. Regards.

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Unable to reinstall videotron webmail on iPad Air 5th Generation

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