Macbook air keyboard and trackpad suddenly stopped working.

Question

Level 1

5 points

Macbook air keyboard and trackpad suddenly stopped working.

My 2021 Macbook Air M1 processor device; Although I encountered any problems such as impact, falling and getting wet, the keyboard and trackpad suddenly stopped working. According to the information I received from the Apple store and support; They have not encountered this situation before. Although there was really no problem, my keyboard and trackpad suddenly broke. They said that they would replace it if it was under warranty, but since it was out of scope, they said that the repair would be done by paying a fee. I am currently using an external keyboard and mouse to use the MacBook. What do you think I can find a solution for?

MacBook Air 13″, macOS 14.4

Posted on Feb 3, 2025 8:56 AM

Answer 1

bhanu5567

Level 3

668 points

Feb 4, 2025 1:20 AM in response to kenan249

using external monitor and keyboard first re install the macOS and check if they working.

if it doesn't work then first visit the apple authorized service for Diagnosis and know is there any issues found .

if there is hardware issue it might be of MLB .

Answer 2

Feb 6, 2025 1:24 PM in response to kenan249

Hi, I have the same exact issue and I don't know what to do... i tried everything. I did some research on google and youtube and so many people experience the same problem. it says that it could be a hardware problem (flex cable) or even a software one. Right now i'm reinstalling my macOS Sequoia, hoping that helps. Did you resolve your problem?

Macbook air keyboard and trackpad suddenly stopped working.

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