MacBook Pro setup stuck on Apple Account creation

I'm trying to set up a new Macbook Pro. I can't get past the log into apple account section. Everything freezes. I can't click on the option to leave it till later; if I try creating a new apple account it gets as far as entering my date of birth and then freezes. I've tried switching off and rebooting but the same thing happens. I can't set up.


[Re-Titled by Moderator]

Posted on Feb 4, 2025 3:57 AM

Reply
3 replies

Feb 4, 2025 4:59 AM in response to Sim_on1511

Sim_on1511 wrote:

I'm trying to set up a new Macbook Pro. I can't get past the log into apple account section. Everything freezes. I can't click on the option to leave it till later; if I try creating a new apple account it gets as far as entering my date of birth and then freezes. I've tried switching off and rebooting but the same thing happens. I can't set up.


hmmm...


On a new Mac you have free call in Customer Support (800) MY–APPLE (800–692–7753)


or on line https://getsupport.apple.com/


or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Pro setup stuck on Apple Account creation

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.