What should I do if my new iPhone 16 won't turn back on?

My brand new iPhone 16 shut off and will not turn back on. I’ve charged it and it still will not turn on or charge. What can I do to fix it?


[Re-Titled by Moderator]

iPhone 16 Pro, iOS 18

Posted on Feb 4, 2025 5:17 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 4, 2025 6:09 PM

  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 


1 reply
Question marked as Top-ranking reply

Feb 4, 2025 6:09 PM in response to kbnab

  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

What should I do if my new iPhone 16 won't turn back on?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.