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drysgarage Author

Level 1

4 points

Face ID is not working on my iPhone 11

I haven’t had access to my Face ID login this afternoon

Face ID says to try again later

[Re-Titled by Moderator]

iPhone 11, iOS 18

Posted on Feb 4, 2025 6:10 PM

Top-ranking reply

Smilin-Brian

Level 10

97,882 points

Posted on Feb 4, 2025 6:24 PM

Follow these steps, testing after each step:

If that didn’t work, then it could be a hardware issue.

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.

As a result, I recommend service.

Service Checklist: