Apple Cash Permanently Restricted

I had my bank account, card, credit card, and Apple Pay hacked in January. I have resolved the issue with my bank and credit cards but today I found out my Apple Pay it’s permanently restricted! I tried calling and explaining the situation but all they could tell me due to policy they have to keep a permanent ban on my account. They couldn’t give me much information, they said they would email me the policy then never did. I feel like I’m being punished for being hacked! This is unlawful. They claimed all they can say is , it is due to the dispute. But I stood there shocked and then questioned. “ was I not supposed to dispute charges they were not me? I got hacked. What was I supposed to do” all they could say is I don’t know these are our rules, look at the terms and conditions. I just don’t know what to do 🙁 how can I get my account back up and running?

iPhone 12 Pro Max, iOS 18

Posted on Feb 4, 2025 7:18 PM

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Question marked as Top-ranking reply

Posted on Feb 5, 2025 3:36 AM

Your accounts were compromised and used for illegal activity. It’s not your banks job to determine the details around the situation. The account was used criminally and the bank does not want you as a customer. That harsh, but it’s necessary to move on. Venmo, PayPal and Cash App offer similar services.


Accounts are governed by the terms and conditions. You agreed to the T & C when you opened your Apple Cash account. A link to the terms and conditions is provided in your Apple Wallet


https://applecash.greendot.com/termsconditions/

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Question marked as Top-ranking reply

Feb 5, 2025 3:36 AM in response to AngelChin4385

Your accounts were compromised and used for illegal activity. It’s not your banks job to determine the details around the situation. The account was used criminally and the bank does not want you as a customer. That harsh, but it’s necessary to move on. Venmo, PayPal and Cash App offer similar services.


Accounts are governed by the terms and conditions. You agreed to the T & C when you opened your Apple Cash account. A link to the terms and conditions is provided in your Apple Wallet


https://applecash.greendot.com/termsconditions/

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Apple Cash Permanently Restricted

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