How to stop emails from archiving?

Question

Level 1

4 points

How to stop emails from archiving?

I have a iPhone 13. Does anyone know how to stop the emails from being archived? I was on the phone with two Apple specialists for 2 hours last night. The second one, a supervisor assured me that he fixed it. After the call ended, the second test email he sent was archived.

I asked him if if deleted everything in the Archive folder would it delete mail in my inbox box. He assured me it wouldn’t. Well it did.

I had to transfer everything I needed in my All Mail box to my in box. 6 hours working on the phone fixing this.

Very frustrating.

iPhone 13, iOS 18

Posted on Feb 7, 2025 8:15 AM

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Answer 1

SravanKrA

Level 10

432,888 points

Feb 7, 2025 8:21 AM in response to Mocha0101

Which email account are you referring to? Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other (Refer to the pic )below

Is this your corporate iPhone? Then please contact the system administrator of your corporate
If it is your personal device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
2. Or please contact the system administrator of the organisation who provided the profile to you

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Answer 2

SravanKrA

Level 10

432,888 points

Feb 7, 2025 8:22 AM in response to Mocha0101

Please see the pic below which is Self-explanatory for Gmail Account for other accounts please read below.

If you use an Exchange account, you can choose to store draft, sent, junk, and deleted messages on the server, and when to erase junk and deleted messages.

On other email accounts, choose Archive instead of deletion.

Settings > Mail > Accounts > [Tap and open the email]

Outlook / Exchange: Tap on Account > Advance Settings > Check what you need to delete Mailbox or Archive Mailbox

[Move Discarded Messages into]

Gmail / Yahoo / AOL: Tap on Account > Advanced > Check what you need to delete Mailbox or Archive Mailbox

[Move Discarded Messages into]

iCloud: [Scroll Down] Under Advanced Section: Mail > Advanced > Check what you need Deleted Mailbox or Archive Mailbox

[Move Discarded Messages into]

What you check here is what you get when you swipe left on an email message.

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