iPhone All Mail button not working

Recently I've noticed a blue "Primary" button in the iPhone Mail app (12 Pro connected to my Gmail account iOS 18.3). If I click it I see a white button called All Mail, but if I click that it just goes away and nothing happens. The reason it's an issue is because I have some emails that are skipping the Primary inbox in Gmail and the only way to see them is to look at All Mail. This works on my home computer via web browser but is not working with the iPhone app. Any ideas on why this button doesn't do anything?

iPhone 12 Pro, iOS 18

Posted on Feb 7, 2025 6:46 PM

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8 replies

Feb 7, 2025 8:53 PM in response to JonasGrumby

I am not clear why did you crop the image.




To improve my understanding of the phenomenon, it would be highly beneficial if you could share a full screenshot (Do not crop it). Visual representations carry a greater impact than written descriptions.


Please remember that this is a public forum, so when attaching a screenshot, please avoid including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, or any identifiable location information if you are sharing a map.



With the limited information that you have provided, It is hard to even guess the problems faced by you. 


You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...



Please re-post with detail so that someone else can help.


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iPhone All Mail button not working

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