I purchased a rental movie and it was playing well for about 20 minutes. Then it suddenly stopped and the screen goes black. All other streaming apps are working well. I have reset the TV, reinstalled the apple app and it keeps doing the same thing with every show I try to watch.
Please somebody help
QAQ60,
As a rental is available for 48 hours once playback has started, time is of the essence. Please try contacting the Apple Support staff. Do ask about refund options if you can’t get it to work in time, relating to your current difficulty.
Else: If the Apple TV app misbehaves on your Samsung smart TV, then consider these troubleshooting steps from Samsung Support:
What to do if an app is not working on Samsung TV - Samsung Support
As a rental is available for 48 hours once playback has started, time is of the essence. Please try contacting the Apple Support staff. Do ask about refund options if you can’t get it to work in time, relating to your current difficulty.
Else: If the Apple TV app misbehaves on your Samsung smart TV, then consider these troubleshooting steps from Samsung Support:
What to do if an app is not working on Samsung TV - Samsung Support
Thankyou Urquhart1244 I have done all of those things - twice even haha - no change Any other ideas?
I have done all of those things
So what did the Apple Support staff say?
Apple TV app suddenly stopping after a few minutes on Samsung Smart TV
