Mail not loading after iOS 18.3 Update on iPhone 15 last night

Remove your email account and set it up again

Make sure that all of your emails are there or make sure that your email is saved somewhere other than your device. On your device, go to Settings > Mail, then tap Accounts. Tap the email account that you want to remove. Tap Delete Account.

If you can't receive email on your iPhone, iPad, or iPod touch ...

If you can't send an email on your iPhone, iPad or iPod touch

1. When you make an iOS or iPadOS backup in iCloud or iTunes, it backs up your mail settings, but not your email. ... 
2. Make sure your device is connected to the Internet.
3. Check with your email service provider to find out if there's a service outage.

More items...•

If you can't send an email on your iPhone, iPad or iPod touch ...

Which email account are you referring to? Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other (Refer to the pic )below

1. Is this your corporate iPhone? Then please contact the system administrator of your corporate
2. If it is your personal device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
   1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
   2. Or please contact the system administrator of the organisation who provided the profile to you

It's crucial to emphasize that when you enable 2-step verification for your Outlook (Hotmail) account, you need to utilize a specially generated app password from Microsoft to access the same account through the iOS mail app. --> Manage app passwords for two-step verification

Using an app password is essential if you enabled two-step verification for your Outlook (Hotmail) account. Two-step verification adds an extra layer of security by requiring a code from your phone or authenticator app in addition to your password when signing in. Regular passwords won't work with apps that don't support two-step verification, which is why Microsoft created app passwords. Just generate an app password for your iPhone's mail app and you'll be good to go!

Here are some additional points you might find helpful:

• You can generate app passwords through your Microsoft account security settings.
• App passwords are unique and only work for the specific app they're created for.
• Consider creating strong and unique passwords for your Microsoft account and other online accounts.

This applies to Google, Yahoo and Aol too.

You may have enabled two step verification on Google --> Sign in with App Passwords - Google Account Help

You may have enabled Authenticator for Yahoo --> Generate and manage third-party app passwords | Yahoo Help

You may have activate 2-step verification for Aol --> Create and manage third-party app passwords - AOL Help

I had my update done last night and it’s doing the same. It says I have an account error and I’ve received no emails since the day I did the update. It says the connection to the server has failed. Can someone please help

It's not always the iOS update's fault!  Many things can cause phone problems.  If you tell people you think it's an iOS update, it might make it harder to fix or find a solution for the real issue.

Remember, the right question often leads to the solution!

Was/Is your device Jailbroken? If that's the situation, please be informed that attributing the issues to iOS updates may not be accurate.

iOS updates aim to enhance user experience, boost security, and fix bugs rather than disrupt core features. The majority of the issues after updates might stem from underlying, unmentioned factors. Updates won't typically alter personal data but may refine settings or features. Backup before major updates for safety. Review Apple's update details and backup advice for a smooth process.

Kindly consider checking your settings and addressing any device issues before attributing the issue to external factors. This could be a pure coincidence that the iOS update affected the iPhone functions.

Before initiating a standard iOS update, it's advisable to create a backup. Have you completed this step? If yes, proceed with the restoration from the backup.

See what each update does: About iOS 18 Updates, About iOS 17 Updates, About iOS 16 Updates, About iOS 15 Updates, About iOS 14 Updates, About iOS 13 Updates, About iOS 12 Updates, and so on...

Thank You! Though, mysteriously, my emails have all come in!! Do you think Apple 🍏 heard the rant? 😂😂😂

Fortunately, nothing important!

Yes, I reckon BIG BROTHER Apple 🍏 probably watches these forums all the time! At least they’ve taken the hint that they have had a few disgruntled users! 🤣

I agree. I can have 50 new emails, it it shows that I only have 2 new emails.

Switching from categories to list changed nothing. This is serious issue for productivity on the go.

I haven’t been able to get any updated mail on my iPhone since all these updates for IOS??? Help

I have reset app specific pw for outlook app, removed and reinstalled .me mail account, reset the app for sync, everything works fine in the Mail app, but Outlook app will no longer send / receive my .me account, Seems like I've tried everything including deleting the app and reinstalling all email accounts. .me is only problem. Hope there is a fix...

Thank you so much!! I was having trouble because the little app icon wouldn’t show the number of my unopened emails and then I realized I just had to set EVERY email to “list” view. That fixed it. I don’t know why Apple did this when everything was fine with the email app before. Ugh.

Downloaded 18.13.1 last night and ‘sent’ emails are no longer downloading (Yahoo! Mail) but still able to view from iPad. Just coming up with message to say that they are not ‘downloading from the server’. They were absolutely fine before the update. Really infuriating because regularly needing to view emails received and sent from iPhone. Seems other people are having the same problem.

100% agree!! I’ve tried every trick in the book and suggestions to fix and nothing works! My phone was working perfectly before this update and as I have said previously, I have never had any real problems with previous updates and I think it would be too much of a coincidence to say that it is anything other than a glitch with the update! Apple needs to release a further update ASAP to rectify all these problems.

Me too, no emails synced from the gmail account, it’s really frustrated! I deleted accounts, deleted email app and start over, nothing works!

I turned out to download gmail app and deleted the apple email app, this fixed the issue!😂

I have exactly the same experience both on my iPhone and my iPad both running 18.3.1

Important to mention is though that two different issues are mixed in this thread: one regarding the sorting of mail (primary and so forth) and the other one mails not being retrieved AT ALL!

I can definitely relate it to the battery charge: as soon as it drops below 20% neither device connects with my IMAP accounts with one exception, Gmail. All other accounts refuse to connect unless the charge is back and above 20% 😳

To me it looks like the battery saving mode gets activated without being actually activated in settings, blocking email reception.

i just updated from iOS 17 where this issue did not happen.

I will open a support ticket with Apple!