M4 Mini doesn't see my GTech external HDD

Getting my M4 Mini all hooked up. I have 3 external HDDs - a Western Digital My Book that I use for Time Machine backups, an OWC RAID drive for my photo library, and a GTech RAID that I (normally) use for a separate backup of my photo library. The first two are working fine, but the GTech is not. I can't see it in the Finder, in Disk Utility, or in the OWC SoftRAID app. I was using the drive fine with my old iMac, and if I plug it into my work laptop (intel MacBookPro), it works fine. But, however I try to connect to my Mini, it doesn't show up anywhere. I have tried ports in the back, ports in the front, daisy-chaining it off my OWC drive, nothing. If I plug it into a front port on the Mini, I get a message that I need to connect a Thunderbolt device to a thunderbolt port, so it sort of sees the drive.


Interesting - I just tried plugging it into my M1 laptop, and was asked if I wanted to allow it to connect, when I said yes, it didn't anyway. So maybe apple silicon just doesn't like GTech drives? That will be VERY VERY disappointing, and expensive, I need to have backups.



Mac mini

Posted on Feb 8, 2025 3:05 PM

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Posted on Feb 8, 2025 3:53 PM

Ok, the answer was WAAAAAAAAAAAY harder to find than it should be. I followed the instructions here:


G-RAID Shuttle 4 Does not Work with Mac S… - Apple Community


After much farting around, multiple reboots, trying to get into the Startup Security Utility (which I didn't need), I went into the System Settings, General -> Login Items & Extensions, and way down at the bottom, I see "Driver Extensions", which references "com.promise.driverkit.pegasus", so I clicked on the "info" button out from sheer curiosity, and there it was - the "G-RAID DEXT Driver Installer.app. Enabled that, and now the drive is seen. Crazy, but it's now working, and making my backup. So glad I didn't have to throw this drive into the recycling bin.

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Question marked as Top-ranking reply

Feb 8, 2025 3:53 PM in response to acmwallace

Ok, the answer was WAAAAAAAAAAAY harder to find than it should be. I followed the instructions here:


G-RAID Shuttle 4 Does not Work with Mac S… - Apple Community


After much farting around, multiple reboots, trying to get into the Startup Security Utility (which I didn't need), I went into the System Settings, General -> Login Items & Extensions, and way down at the bottom, I see "Driver Extensions", which references "com.promise.driverkit.pegasus", so I clicked on the "info" button out from sheer curiosity, and there it was - the "G-RAID DEXT Driver Installer.app. Enabled that, and now the drive is seen. Crazy, but it's now working, and making my backup. So glad I didn't have to throw this drive into the recycling bin.

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M4 Mini doesn't see my GTech external HDD

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