Good morning,
On February 1, 2025, I purchased an iPad Air 13-inch (M2) Wi-fi and a MAGIC KEYBOARD at your Apple store in Central Park. When we returned to Italy we realized that the Magic Keyboard is not correct... (we were sold the wrong one!)
I will be in NYC again on February 28th, can we replace it? let me know. I attack the two invoices relating to the 2 purchases.
Best regards
Sara ***
[Edited by Moderator]
We are all just fellow users here - you're not communicating with Apple when you post here - so none of us here can say. Officially Apple allows returns within 14 days of purchase and you'll be well beyond that. Whether the store manager could or would extend that policy is something you'd have to ask the store. Apple is generally pretty strict about return policies, but it's possible that if this was a mistake by the Apple Store, they might be able to do something for you. But only the Store can tell you.
Regards.
We are all just fellow users here - you're not communicating with Apple when you post here - so none of us here can say. Officially Apple allows returns within 14 days of purchase and you'll be well beyond that. Whether the store manager could or would extend that policy is something you'd have to ask the store. Apple is generally pretty strict about return policies, but it's possible that if this was a mistake by the Apple Store, they might be able to do something for you. But only the Store can tell you.
Regards.
You’re not talking to Apple. Apple stores have a 14 day return policy on most items.
Replacing the wrong Magic Keyboard purchased in Central Park Apple Store
