Legitimate refund requests denied
I started noticing that when I would purchase an in app purchase that occasionally it would charge me twice. It was at the same time including second that the purchase was made and it’s impossible to buy two items at the same time in the app. My requests were getting declined so I put in requests for every purchase to be refunded in order for the refund department to actually review my whole account. Denied anyway. I started using a loadable card. On 1/28/25 my YouTube premium was due but wasn’t able to load my card. I was still in that grace period on 2/6/25. I needed to download an app for work and since I had the premium due, I entered my checking account info. The $20.03 was taken out twice. My subscription that was on auto renew from 1/28-2/28/25 was renewed and then for some reason a new subscription starting 2/6/25-3/6/25 started. It’s a monthly subscription so it’s pretty clear that 2 identical subscriptions aren’t necessary. I wanted to keep the 1/28-2/28 since that’s the only one I actually signed up for but included both for the refund so the refund department could see the error. Nope… both denied..again. This one was so obvious that it baffles me that once again, my money is just gone and there’s nothing I can do about it. At what point is it theft? The advisors will advise to call your bank but the biggest irony in that is that Apple has so deeply insulated itself that most banks have no power to protect the consumers. My losses are up to almost $300 in total. If I could delete the wallet, I would. But they force a card on file just to download a free app. In app purchases from App Store downloads require Apple Pay/wallet. How is any of this legal.
iPhone 13 Pro, iOS 18
