How do I troubleshoot and fix Face ID not working on iPhone?

What should I do to make my Face ID work again? Please help me fix up my Face ID so it can be working well .


[Re-Titled by Moderator]

iPhone 12, iOS 18

Posted on Feb 12, 2025 10:10 AM

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Question marked as Top-ranking reply

Posted on Feb 12, 2025 10:39 AM

There may be something wrong with your TrueDepth camera. Please review the following support articles. 


If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If the above doesn’t help, please make a reservation at your nearest Apple Store Genius Bar or Apple Authorized Service Provider for diagnostics. 


Genius Bar Reservation and Apple Support Options - Apple 

2 replies
Question marked as Top-ranking reply

Feb 12, 2025 10:39 AM in response to Meshach08

There may be something wrong with your TrueDepth camera. Please review the following support articles. 


If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If the above doesn’t help, please make a reservation at your nearest Apple Store Genius Bar or Apple Authorized Service Provider for diagnostics. 


Genius Bar Reservation and Apple Support Options - Apple 

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How do I troubleshoot and fix Face ID not working on iPhone?

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