ApplePay not working After iOS 18.3.1 update

After the iOS 18.3.1 update, I have not been able to use my ApplePay. I can add cards, but cannot use for payment. I tried hard reboot, powering off/on a few times. Anyone have a solution?

iPhone 16 Pro, iOS 18

Posted on Feb 12, 2025 10:47 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 13, 2025 1:28 PM

You need to confirm with Apple the NFC module is working. But first a couple things you can check.


Do you use a case? Is it a large waterproof case? Do you use a VPN or ever used one in the past?


You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics. Please pay particular attention to the NFC module.


If you’re in the US please call  1-800-MY-APPLE or outside the US, consult the support articles below.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Explore Service Locations

7 replies
Question marked as Top-ranking reply

Feb 13, 2025 1:28 PM in response to Keyek55

You need to confirm with Apple the NFC module is working. But first a couple things you can check.


Do you use a case? Is it a large waterproof case? Do you use a VPN or ever used one in the past?


You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics. Please pay particular attention to the NFC module.


If you’re in the US please call  1-800-MY-APPLE or outside the US, consult the support articles below.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Explore Service Locations

Feb 14, 2025 4:09 AM in response to SianShine17

You need to confirm with Apple the NFC module is working. But first a couple things you can check.


Do you use a case? Is it a large waterproof case? Do you use a VPN or ever used one in the past?


You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics. Please pay particular attention to the NFC module.


If you’re in the US please call  1-800-MY-APPLE or outside the US, consult the support articles below.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Explore Service Locations

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ApplePay not working After iOS 18.3.1 update

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