My iPhone is given me a message "sim not supported" when the phone is not locked phone cos it was purchased at Apple store
[Re-Titled by Moderator]
iPhone XS Max
The phone is probably still locked to T-Mobile. You will need to contact T-Mobile to ask them to unlock the phone.
Apple cannot do this.
The fact that a phone was purchased at the Apple Store does not necessarily mean that the phone is unlocked.
Who is your current carrier?
Have you contacted them to ask about the lock?
Apple cannot unlock a phone that has been locked by the carrier.
Did you purchase the phone at the Apple Store using installments with AT&T?
When you purchase an iPhone at Apple, you’ll receive an unlocked model that you can use with any carrier. The only exception is if you purchase an iPhone through AT&T Installment Plans — you will receive a locked model.
Mac Jim ID wrote:
Did you purchase the phone at the Apple Store using installments with AT&T?
When you purchase an iPhone at Apple, you’ll receive an unlocked model that you can use with any carrier. The only exception is if you purchase an iPhone through AT&T Installment Plans — you will receive a locked model.
iPhone - Shopping Help - Apple
For what it's worth, on iPhone ordering pages, words like "And your new iPhone will be unlocked" disappear whenever you select any carrier financing plan – not just AT&T's.
The phone was purchased over 5 years ago at Apple stores and T-Mobile (USA)is the carrier ,now the phone was given out to a family member at home country (Nigeria)when the person want to use another carrier it show sim not supported what can done in that case.
How do I resolve 'SIM not supported' error on iPhone?
