Iphone keeps asking for password you must enter both your apple account and password

Question

Level 1

5 points

Iphone keeps asking for password you must enter both your apple account and password

My iPhone keeps asking for my account password at least 3 times a day! It prompts me to say “ apple account required: please sign in to your apple account in settings”. Then I click on settings and enter my password (which I know is correct as I physically typed it into my online apple account to log into this forum!) - but the when I hit enter it brings up another popup stating “you must enter BOTH your Apple account and password”. However there is no place for me to enter my account - the prompt only gives space for a password. This had been going on for about 2 months. I just updated to the latest ios software this morning and its still doing it!

iPhone 14, iOS 18

Posted on Feb 13, 2025 2:48 AM

Reply

Answer 1

Feb 13, 2025 2:43 PM in response to Mm_queries

Go to Settings/[your name] and sign out, then sign in again.

Reply

Answer 2

Mm_queries Author

Level 1

5 points

Feb 13, 2025 3:12 PM in response to Lawrence Finch

Many thanks, Ive done this now and fingers crossed it worked. The pop-up is at random times of the day so will report back to confirm success after a day or 2.

Reply

Answer 3

Mm_queries Author

Level 1

5 points

Feb 13, 2025 11:15 PM in response to Lawrence Finch

Sadly this did not work, still prompting me for apple password :(

Reply

Answer 4

Feb 14, 2025 7:08 AM in response to Mm_queries

Mm_queries wrote:

Sadly this did not work, still prompting me for apple password :(

Do you have any apps that may have been purchased using a different Apple ID? Any time those apps have available updates the App Store will ask for the Apple ID used to download them.

Reply

Answer 5

Feb 14, 2025 2:09 PM in response to Mm_queries

Was the phone purchased used and if so the phone come with any apps preinstalled.

Perhaps a long shot:

Do you have a 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile. If that fixes it, you can try reinstalling VPN.

Reply

Answer 6

Mm_queries Author

Level 1

5 points

Feb 14, 2025 1:25 PM in response to Lawrence Finch

I dont believe so, Ive had the same apple id from the start :(

Reply

Answer 7

Mm_queries Author

Level 1

5 points

Feb 14, 2025 5:06 PM in response to Lawrence Finch

Thank you so much for your continued support. I bought the phone new from an apple store 2 years ago. No VPNs - I wouldn’t know how to even install something like a VPN.